When you click a hyperlink in an e-mail message or on a Web page, or right-click
a hyperlink on a Web page and then click Open in New Window, you may
experience one or more of the following symptoms:
- Nothing occurs.
- The new window may be blank.
- You may receive a scripting error message that is similar to the following
error message:
No such interface supported. - Internet Explorer may not respond when you click Print or Print Preview in
the File menu.
Web folders, you may receive the following error message:
The current operation could not be completed because an
unexpected error has occurred.
unexpected error has occurred.
solution
To resolve this problem in Internet Explorer, follow these steps:
through 4 for each of the following files (in step 3, replace Urlmon.dll with
each of the file names below):
loadTOCNode(3, 'resolution');
Restart the computer to enable the changes to take effect.
If the problem
is still not resolved, verify that the following registry values are present and
correct:
If the problem is
still not resolved, reinstall Internet Explorer. If you are using the version of
Internet Explorer that is included with your operating system, reinstall or
repair your operating system.
- Quit all programs that are running.
- Click Start, and then click Run.
- Type regsvr32 urlmon.dll, and then click
OK. - When you receive the "DllRegisterServer in urlmon.dll succeeded" message,
click OK.
through 4 for each of the following files (in step 3, replace Urlmon.dll with
each of the file names below):
- Shdocvw.dll
- Actxprxy.dll
- Oleaut32.dll
- Mshtml.dll
- Browseui.dll
- Shell32.dll
Windows XP and Windows 2000 only
loadTOCNode(3, 'resolution');
Restart the computer to enable the changes to take effect.
If the problem
is still not resolved, verify that the following registry values are present and
correct:
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
Name: (Default)
Value:
IDispatch
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name:
(Default)
Value: {00020420-0000-0000-C000-000000000046}
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name:
(Default)
Value:
{00020420-0000-0000-C000-000000000046}
Name: (Default)
Value:
IDispatch
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name:
(Default)
Value: {00020420-0000-0000-C000-000000000046}
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name:
(Default)
Value:
{00020420-0000-0000-C000-000000000046}
If the problem is
still not resolved, reinstall Internet Explorer. If you are using the version of
Internet Explorer that is included with your operating system, reinstall or
repair your operating system.
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